At Formlab™, we're committed to getting your order to you safely and on schedule. Here's what you need to know about our shipping process.
Shipping Timeline
All orders are processed and dispatched within 8–11 business days. This timeframe allows us to carefully prepare your items, conduct quality checks, and ensure your package is ready for transit. Once your order ships, you'll receive a tracking number via email so you can monitor its progress.
Shipping Methods
We offer reliable shipping options to get your posture support products to you with care. Shipping costs and delivery times vary depending on your location and the shipping method selected at checkout. Standard shipping is available for most addresses within South Africa and select international destinations.
Order Tracking
After your order has been dispatched, you'll receive an email notification with a tracking number. Use this number to follow your package's journey from our facility to your door. We recommend keeping this information for your records.
Delivery Expectations
Delivery times depend on your location and the shipping carrier. Urban areas typically receive orders faster than remote regions. Please allow additional time during peak seasons or for international shipments. We'll provide estimated delivery dates at checkout so you know what to expect.
Damaged or Lost Packages
We package all items with care to ensure they arrive in perfect condition. If your package arrives damaged or goes missing, please contact us immediately with your order number and tracking information. We're here to help resolve the issue quickly.
Questions?
If you have any questions about your shipment or need assistance, reach out to our team. We're happy to help ensure your experience with Formlab™ is seamless from order to delivery.
Shipping Methods
We partner with Aramax to deliver your posture support products safely and reliably. Shipping costs and delivery times vary depending on your location and the shipping method selected at checkout. Standard shipping is available for most addresses within South Africa and select international destinations.
Delivery Expectations
Delivery times depend on your location and Aramax's routing. Urban areas typically receive orders faster than remote regions. Please allow additional time during peak seasons. We'll provide estimated delivery dates at checkout so you know what to expect. Please note that while we work closely with Aramax to ensure timely delivery, we cannot be held responsible for any delays caused by the carrier, weather or other unforeseen circumstances beyond our control.