Our Return Policy
At Formlab™, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a straightforward return process designed to protect both you and our business.
Return Eligibility
Products may be returned within 30 days of purchase, provided they are:
- Unused and in original, resaleable condition
- In their original packaging with all tags and documentation intact
- Accompanied by proof of purchase (order confirmation or receipt)
Items that have been used, washed, or show signs of wear are not eligible for return. Personalised or custom-made products cannot be returned unless they are defective.
How to Initiate a Return
To start a return, contact our customer service team with your order number and reason for return. We will provide you with return shipping instructions and a return authorisation number. Please include this number with your return shipment.
Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
Refunds
Once we receive and inspect your returned item, we will process your refund within 14 business days. Refunds are issued to your original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your bank.
Shipping costs are non-refundable unless the return results from our error or a defective product.
Defective Products
If you receive a defective or damaged product, please contact us immediately with photos of the damage. We will arrange a replacement or full refund at no cost to you, including return shipping.
Exchanges
If you'd like to exchange a product for a different size or colour, please contact us. Exchanges are subject to stock availability and follow the same 30-day window as returns.
Non-Returnable Items
Clearance or final-sale items are not eligible for return. These will be clearly marked at the point of purchase.
Contact Us
For questions about our return policy or to initiate a return, please reach out to our customer service team. We're here to help.